☆ The Gentle Art of Verbal Self Defense at Work ß Download by ☆ Suzette Haden Elgin
☆ The Gentle Art of Verbal Self Defense at Work ß Download by ☆ Suzette Haden Elgin Found some useful information and techniques, though it mostly deals with colleague type interactions, It didn t cover verbal abuse from members of the public as much as I was hoping for.
Truly a book that illuminates While reading this book, I had so many AHA moments, when I recognised behavioural patterns particularly patterns of verbal abuse which I was experiencing and not understanding.
If you feel like you re in the dark about WHY people sometimes say things or react the way they do, then read this book and see the light.
I was on a curriculum development program on the real world for graduate students and we ended up specifying this book as one of the essential parts of the program I ve since specified other Elgin books as textbooks for graduate students and have never been disappointed.
This book does have a second edition which was reviewed positively by The Alternative, a dispute resolution publication out of Seton Hall Law School Extremely accessible meaning that real people can read this book and use it , with insights and information that many professionals do not have.
While her best selling book is now a little dated, and is written for a very basic audience and is a classic in psych circles , this book is written to aeducated audience, without losing its message in jargon or technical language.
In addition to recognizing manipulation and deflecting those comments, this book teaches skills about better communication by recognizing visual versus auditory communication, e.
g I see what you mean versus I hear you It discusses that communication skills can be taught and learned, not just the result of luck, inheritance or genius.
I found some of the techniques very useful I reccommend reading this book with Dr David Burn s book, feeling good.
Recognizing this book was intended for beginners, it was still far too basic Most everything in the book were common sense approaches that one would generally learn in the game of life.
The first few chapters of this book were great, bit after that it became a very tedious read A few interesting ideas initially, but after a while this book read as very outdated with an obvious American take on things I didn t really come away with any useful information after finishing.
Excellent vocabulaire et de tr s bon conseils je le recommande vraiment car il sert la vie de tous les jours.
For Some Employees, Verbal Abuse Can Be The Everyday Language Of Doing Business Defending Yourself From These Verbal Abuserscalmly, Professionally, And Successfullycan Be Crucial To Your On The Job Success Nationally Recognized Linguistics Expert And Author Suzette Haden Elgin Applies Her Acclaimed Techniques For Combating Verbal Attacks To Common Workplace Situations Powerful Yet Unthreatening, Her Proven Strategies Will Help You Recognize And Defend Yourself From Verbal Abuseeverything From Casual Obscenities And Racist Or Sexist Language To Sarcasm, Cutting Jokes, And Subtle Put Downs Richly Illustrated With Fully Dramatizes Scenarios And Real World Examples, Dr Elgins Communication Techniques Will Help You Instantly Take Control Of Any Verbal Confrontation Youll Also Learn How To Avoid Malpractice Of The Mouth And Sexual Harassment Communicate Sensitively And Clearly With Non Native English Speakers And Project A Strong, Straightforward, And Trustworthy Image Youll Find Tips For Handling Sensitive Issues Via Email And Voice Mail, Advice On Meeting The Communication Challenges That Face Home Based And Virtual Businesses, And Plenty Of Workouts Placed Throughout The Book To Give You Valuable Opportunities To Practice Your New Skills The Gentle Art of Verbal Self Defense at Work Is Your Roadmap Through The Potentially Career Threatening Minefields Of Workplace Communication